Support

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Ticket system online chat
For registered users

The PingOcean ticket system is available to you through which you can contact at any time. Questions are considered depending on the level of SLA, from 20 min. Log in using your email and password. Please note that cookies must be enabled in your browser for proper operation. There is an online chat for you, which helps to get an answer to any question in real time. Including, when you need to get a link to a specific page of the site.

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Email Phone
For all users and partners

A quick and reliable way to get clear answers and step-by-step instructions if you have any problems.

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Telephone help

If you need immediate advice or want to report a problem, you can take advantage of PingOcean support by calling +7 727 349 55 00 on business days from 08:00 to 19:00 (GMT +6).

Personal Account manager
For premium users

The account manager will quickly and clearly provide an answer to your question and provide step-by-step instructions if you encounter any problems. You can contact your account manager by phone, mail and online chat at any time 24/7. Support is available in the following languages: Russian, English, German, French, Italian, Spanish and Portuguese.

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Available

Premium support is available for users with a subscription of 100,000 calls per month or by request.