Payments. Payment by credit card online

The PingOcean service is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard. After confirming the selected Product or service, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. For additional authentication of the cardholder, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued your bank card.

The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for this, the most current methods of verification, encryption and data transmission over closed communication channels are used. Bank card details are entered in a secure window on the CloudPayments payment page.

In the fields on the payment page, you must enter the card number, the name of the cardholder, the card expiration date, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.

CVV2 / CVC2 is a three-digit security code located on the back of the card.

Next, in the same window, the page of your issuing bank will open for entering the 3-D Secure code. In case you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If the 3-D Secure code did not come to you, then you should contact your issuing bank.

3-D Secure is the most advanced technology to ensure the security of card payments on the Internet. Allows to unambiguously identify the authenticity of the cardholder performing the operation and to minimize the risk of fraudulent card transactions.

Security guarantees

CloudPayments processing center protects and processes your bank card data in accordance with PCI DSS 3.0 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further transmission of information takes place through closed banking networks with the highest level of reliability. CloudPayments does not share your card details with us or other third parties. For additional authentication of the cardholder, the 3-D Secure protocol is used.

If you have any questions about the perfect payment, you can contact the customer support of the payment service by e-mail


Online payment security

The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server. We recommend that you check that your browser is secure enough to make payments online on a special page. The security of processing Internet payments is guaranteed by CloudPayments Kazakhstan LLP. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, specialized technologies for the security of online card payments are used, data processing is carried out on a secure high-tech server of the processing company.

Payment by credit cards is safe because:

- The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2 / CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.

- The buyer enters his payment information directly into the CloudPayments authorization system, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.

A refund

When making online payment by means of payment cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems:

The consumer has the right to refuse PingOcean services at any time before using them in the PingOcean personal account, the refusal must be issued within 14 days;

The consumer does not have the right to refuse the rendered services of proper quality, having individually defined properties, if the service can be used exclusively by the person who acquires it;

If the consumer refuses to use the services, PingOcean must return to him the amount of money paid by the consumer and not spent on the use of PingOcean services, no later than ten days from the date the consumer submits the corresponding request.

To return funds to a bank card, you must fill out the "Application for the return of funds", which is sent at the request of PingOcean to the email address, and send it along with the attachment of a copy of the identity document to

Refunds will be made to the bank card within 1 business day from the date of receipt of the "Application for the return of funds" by the Company.

To return funds for transactions made with errors, it is necessary to apply with a written application and attach a copy of an identity document and checks / receipts confirming the erroneous write-off. This application must be sent to

The refund amount will be equal to the amount of replenishment of the personal account in the PingOcean personal account. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.


Cases of refusal to make a payment:

- the bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing bank;

- not enough funds to pay on a bank card. You can find out more about the availability of funds on a payment card by contacting the bank that issued the bank card;

- bank card details were entered incorrectly;

- the bank card has expired. The validity period of the card, as a rule, is indicated on the face of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.

For payment with a bank card and other issues related to the operation of the site, you can contact the following phones: +7 727 349 55 00.



1. Definitions

 The Internet project (hereinafter referred to as the URL, "we") takes seriously the issue of the confidentiality of the information of its customers and visitors to the site (hereinafter referred to as "you", "site visitors") ... We call personalized information containing personal data (for example: full name, login or company name) of a site visitor, as well as information about the actions you take on the site URL. (for example: ordering a site visitor with his contact information). We call anonymous data that cannot be uniquely identified with a specific site visitor (for example: site traffic statistics).

2. Use of information 

We use the personalized information of a specific visitor to the site solely to provide him with high-quality services and their accounting. We do not disclose the personalized data of some site visitors URL to other site visitors. We never publish personalized information in the public domain and do not transfer it to third parties. The only exceptions are situations when the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We only publish and distribute reports based on the collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify the personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services URL

3. Links

The site may contain links to other sites that are not related to our company and owned by third parties. We are not responsible for the accuracy, completeness and reliability of the information posted on third-party sites, and we do not undertake any obligations to maintain the confidentiality of information you leave on such sites.

4. Limitation of Liability

We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in the event of exposure to factors beyond our control, the result of which will be the disclosure of information. The site and all information posted on it are presented on an "as is" basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused by restricting access to the site URL or due to visiting the site and using the information posted on it.

5. Contacts

For questions regarding this policy, please contact

PingOcean LLP

Almaty, Dostyk Avenue, building 180

BIN 190640019594

JSC "Kaspi Bank"

KZ35722S000003134058 USD

KBe 17


+7 727 349 55 00